Field Engineer

The Field Engineer will be the Marlink Field Service resource in Europe, working out of Marlink's Hamburg office. You will be responsible for:

• Installing, servicing and maintaining satellite communications systems onboard customer vessels in port and at sea.
• Supporting the local sales and customer support staff with technical issues in their daily operation.
• Assembly, testing and repair of satellite equipment.
• Providing technical helpdesk support via phone and e-mail.
• Arranging and coordinating service calls with other Marlink departments and customers.
• Setting up IT systems and LAN on board customer vessels to work with our satellite terminals.
• Travel extensively to customer sites/vessels - often on short notice. 175 travel days per year. When not in the field, the Field Engineer will work from the Hamburg office.

Requirements:

• Bachelor or preferably Master's Degree in Electronics/Telecom/IT from University, College or other institution of higher education.
• 2-4 years as a Field Service Engineer with experience in installation and maintenance of communication electronics systems and equipment.
• Prior knowledge about satellite communication and terminals.
• An in-depth knowledge of C-Band and Ku-Band VSAT satellite systems is desirable (SeaTel antennas).
• Demonstrate technical knowledge and strong troubleshooting skills.
• Able to learn and adapt to new issues and handle multiple tasks effectively in a fast-paced dynamic environment,
• Must be fluent in English and preferably other international languages.
• Experience from serving multinational customers.
• Must be able to lift heavy equipment, climb into confined antenna spaces, and climb pilot ladders.
• Must demonstrate a strong commitment to quality and adherence to practices, procedures, and scheduling deadlines.
• Should be familiar with working in the marine electronics environment on cruise ships, yachts, and industrial vessels.
• Proficiency with MS Office products.
• Computer skills are essential - IP and network.
• Capability to work worldwide, both independently and in cooperation with others under a high workload.
• Must be flexible to work varying schedules, including evening and weekends.

Due to significant travel requirements, applicants must possess a valid driver’s license, passport, and sufficient means of financial credit, i.e. credit cards. The work is physically challenging and applicants must be in good physical shape.

To apply or inquire about the posted position, please send an email to hr@marlink.com
Please put “Field Engineer Hamburg” in the subject field.