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Introduction
Satellite Direct allows you to place calls directly through a Land Earth Station in either Norway or the US, thus often bypassing local telecommunications operators and additional fees. The service is available for Inmarsat B, M, mini-M, Fleet, GAN, Swift, BGAN, FleetBroadband and SwiftBroadband terminals in all Inmarsat satellite regions. The service is also available for Iridium, Thuraya and other Low Earth Orbit (LEO) satellite services and for Fixed-to-Fixed calls. HSD connections can also be established with Inmarsat B, Fleet and GAN terminals.
Satellite Direct also allows you to place calls from shore to ship using a Vizada Prepaid Calling Card or Super Quiet Time card (hereafter called “Prepaid Cards”).
A few prerequisites must be fulfilled in order to use the Satellite Direct service.
Prerequisites
Mandatory:
Advisable:
- You should know what type of terminal you are placing your call to (Inmarsat B, M, mini-M, Fleet , Swift, GAN, Iridium, etc.)
Access numbers
Alternative 1:
Dial the Satellite Direct number in either Norway or the US.
Norway: +47 22 81 10 00
the US: +1 203 346 3400
If your telephone number is forwarded to Norway or the US we can offer Calling Line Identification (CLI) verification. This means that your telephone number will be used as verification to let you access the service. If CLI cannot be used, you must enter a 10-digit PIN code (supplied upon registration or with a Prepaid Card).
Alternative 2: Dial one of the local access numbers in the following countries:
| Australia: |
1800 150 450 |
| Brazil: |
800 467 32 673 |
| Canada |
1 800 551 7534 |
| Chile |
1230 020 3367 |
| Cyprus |
800 942 267 |
| Denmark |
8088 3891 |
| France: |
0800 918 259 |
| Germany: |
0800 181 1183 |
| Greece: |
00800 471 23488 |
| Holland/the Netherlands: |
0800 023 0980 |
| Hong Kong |
800963334 |
| Italy: |
800 780 036 |
| Japan |
00531 47 0001 |
| Korea |
007984714035 |
| Malaysia |
1800 80 89 66 |
| Portugal: |
800 847 649 |
| Singapore: |
800 471 1028 |
| Spain: |
9009 947 09 |
| Switzerland: |
800 564 269 |
| Taiwan: |
00801 477 007 |
| Turkey: |
0080 0479 1404 |
| UK: |
0800 73 17015 |
| USA: |
1 800 551 7534 |
Using Satellite Direct with a Prepaid Card
- Dial either the Satellite Direct number in Norway, the US or one of the other local access numbers listed above.
- A voice message instructs you to enter the 10-digit PIN code from your Prepaid Card.
- Upon verification, a voice message instructs you to enter the Inmarsat mobile number (e.g. 00 871 312345678).
- For Inmarsat services, you can skip the international prefix 00 and the Ocean Region prefix starting with 87. Just dial 0 for the Ocean Region and the Inmarsat number (e.g. 0 7611234567).
- For Iridium, Thuraya or other LEO services, or Fixed-to-Fixed calls, users dial 00 after the prompt, followed by the MSISDN or fixed-number being called (eg. 00 88216 6700 0003; 00 1 301 838 7700).
Using Satellite Direct without a Prepaid Card
You must have a PIN code (10 digits) in order to use this service. To receive your PIN code, please register by submitting a service order form which you will find here. If you have already registered, follow the steps below:
- Dial the Satellite Direct number in Norway, the US or one of the other local access numbers listed above.
- A voice message instructs you to enter the 10-digit PIN code issued after registration (If you have CLI verification you will not be instructed to enter this code).
- Upon verification, a voice message instructs you to enter the destination number as follows:
- For Inmarsat services you can skip the international prefix 00 and the Ocean Region prefix starting with 87. Just dial 0 for the Ocean Region and the Inmarsat number (e.g. 0 7611234567).
- For Iridium, Thuraya or other LEO services, or fixed-to-fixed calls, you can dial 00 after the prompt, followed by the MSISDN or fixed number being called (eg. 00 88216 6700 0003; 00 1 301 838 7700).
How to make a High Speed Data (HSD) Connection
Inmarsat B HSD, Fleet F77 HSD and GAN HSD
This service requires that you have an ISDN subscription and that CLI verification can be used. This is a 1-to-1 connection, which means that the incoming call will automatically be forwarded to the Inmarsat-B, Fleet or GAN terminal. We have assigned 10 telephone numbers for this service at Eik LES, 22811001 – 22811010, so you can make an HSD connection to 10 different Inmarsat-B, Fleet or GAN numbers from the same ISDN subscription. For use of this service please fill in the HSD section in the Satellite Direct registration form.
How to Transmit Faxes
If you do not have the possibility to use the CLI verification we recommend that you connect a telephone to the telefax equipment. This will simplify the telefax transmission because when you are asked to enter the PIN code and Inmarsat number, it may be difficult to hear the instructions through the fax equipment.
If you are able to use CLI verification, we recommend you to use the Quick Number option.
Shortcut: Using a Quick Number
Instead of dialing the entire Inmarsat mobile number, you can use the Quick Number option. You define and maintain your own quick number list. How to Define Quick Numbers Dial one of the access numbers listed above. Following the voice prompt, enter your PIN code (unless CLI is active). Dial the Ocean Region, Inmarsat number, ** and the Quick Number you wish to define (e.g. To define 1 as a Quick Number: 0 312345678**1)
The call will be connected to the number dialed. How to Use a Defined Quick Number - Dial one of the access numbers listed above.
Following the voice prompt, enter your PIN code (unless CLI is active). When asked to enter the Inmarsat number, just dial the Quick Number.
Alternatively:
You can dial the Quick Number directly, by replacing the last digit(s) of the Access Number with a Quick Number (e.g. Using Quick Number 01, +47 22 81 10 01; using Quick Number 10, +47 22 81 10 10).
Alternatively:
Place a Satellite Direct call from a registered landline and dial one of the first ten Quick Numbers to place a single-stage call to the desired destination.
Note: You can have up to 99,999 quick numbers, but only Quick Numbers 1-10 can be used for direct dialing as outlined above in point 4.
Billing
For charges incurred under Satellite Direct, Marlink will send you a bill for your traffic expenses monthly.
For countries without Satellite Direct local access numbers, the landline between originating country and Norway will be billed via the ordinary telephone invoice from the local telephone provider.
For customers using Satellite Direct with a Prepaid Card: Your prepaid account will be debited for the Inmarsat airtime incurred. Any expenses for the use of a landline between you and the LES will appear on your regular telecom operator bill.
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